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Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People book
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- Lead Your Business the Starbucks Way
- Foreword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, LLC
- One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon - a result of the company's exemplary leadership practices.
- Joseph Michelli, author of the Wall Street Journal, USA Today , and BusinessWeek bestseller The Starbucks Experience , explains that the international success of Starbucks begins with a promise: To inspire and nurture the human spirit - one person, one cup, and one neighborhood at a time. Michelli offers a perspective on the leadership principles that drove the iconic coffee company's resurgence from serious setbacks during the economic downturn - one of the few true turnaround stories of this time. And the company continues to grow dramatically, entering new markets and channels with fresh products and technologies.
- In Leading the Starbucks Way , Michelli establishes five actionable principles that fuel long-term global sustainability at Starbucks and that can be used in any company, in any industry:
- Savor and Elevate
- Love to be loved
- Reach for Common Ground
- Mobilize the Connection
- Cherish and Challenge Your Legacy
- Leading the Starbucks Way is a penetrating look at the inner workings of one of today's most successful brands. The company gave Michelli one-on-one access to a variety of employees (called partners) to write this book - from baristas to senior leaders, including Howard Schultz, chairman, president, and chief executive officer.
- In short, success is all about loving your product, loving your customers, and loving your employees. Sincerely. Without fail. Even in the face of business challenges.
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